Reservations

• Subject to availability a payment request will be sent to you once we have received your reservation request.
• A deposit of 25% of your stay total is required to guarantee your reservation.
• Deposit must be made within four calendar days of the receipt of the reservation form, or availability can not be guaranteed.

• 15:00 until 23:00 – If you arrive early and your apartment is vacant and ready you may occupy it, if not we will gladly store your luggage until such time that it is ready.
• Payment in full, along with a government-issued ID, must be received in order for you to check-in .

• Until 11:00

Crib/cots and high chairs for children up to 2 years old are available at no extra cost upon request

• Payment in full, along with a government-issued ID, must be received upon your arrival.
• We accept cash, bank deposits, and Western Union.

• Cancellation requests will only be accepted by email to info@encantovillage.com
• Cancellation requests received 21 days or more from your scheduled arrival date will be fully refunded minus any banking/money transfer costs.
• Cancellation requests received less than 21 days will receive no refund.
• 'Non-shows' your deposit is forfeit and will not be refunded

• If for any reason your departure is earlier than planned, you will be charged 50% of the remaining balance. If the remaining balance is less than the cost of a single night you will be charged for the entire night.

• Your accommodations are cleaned and stocked with fresh linens and towels prior to your arrival.
• Daily cleaning is provided for all apartments.
• Linens are changed every three days, and towels every second day, unless you request otherwise.

• Pets are not accepted.
• Smoking is strictly prohibited in all of our apartments. Smoking on the balconies is allowed.